Please be aware that all orders will take 2-12 weeks to process depending on product availability, as we prioritise sustainability in our production processes.If the style and size you ordered is in stock, your order may arrive sooner. We appreciate your patience and understanding in this matter, as we strive to bring you the best quality products while minimising our impact on the environment.

If you require your order within a particular timeframe, kindly reach out to our Customer Service department at to confirm the availability of the style before placing your order.

At Ryan Patros, we take pride in ensuring that all orders are shipped with the utmost care and attention to detail. However, once your order is shipped, the responsibility for its safe delivery lies with the shipping carrier. We recommend that you contact the carrier directly if you have any questions or concerns about the shipment of your order.

We use DHL or FedEx as our preferred shipping carriers. Both carriers offer reliable and efficient service, and we have found them to be the best options for ensuring the safe delivery of your order.

While we will do our best to assist you in the event of any issues that may arise during the shipping process, please note that we cannot be held liable for any damages or losses incurred during transit. We recommend that you carefully inspect your package upon receipt and report any damages or missing items to the carrier immediately.

If you receive a damaged or incomplete package, we recommend that you contact DHL or FedEx within 48 hours of receipt. Both carriers have dedicated customer service teams who are trained to assist with any issues related to shipping and delivery. You can reach DHL at 1-800-225-5345 or FedEx at 1-800-463-3339.

Please also note that any shipping timelines or delivery estimates provided on our website are based on information provided by the carrier and are not guaranteed. While we will do our best to ensure that your order is shipped and delivered within the stated timeframe, we cannot be held responsible for any delays or issues that are beyond our control.

To receive your order, you may need to pay additional fees such as import fees, taxes, brokerage fees, handling fees, or other duties that are specific to the destination country. Please note that these fees are beyond our control as an online store and we are unable to collect them. It's important to keep in mind that these fees are not related to shipping costs, as there are no additional shipping charges.

Thank you for choosing to shop with us, and please do not hesitate to contact us with any questions or concerns regarding our shipping policies or the shipment of your order.